Customer Engagement

Serbian translation: odnos s klijentom/kupcima

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:Customer Engagement
Serbian translation:odnos s klijentom/kupcima
Entered by: Bogdan Petrovic

20:27 Nov 14, 2020
English to Serbian translations [PRO]
Bus/Financial - Marketing / Market Research / Wholesale/retail beverage
English term or phrase: Customer Engagement
Customer Engagement

Do personalise every visit.

Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.

In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Bogdan Petrovic
Serbia
Local time: 10:33
odnos s klijentom/kupcima
Explanation:
Koliko vidim, ovdje je riječ o staromodnom "odnosu s kupcima" (iako bi se isti pojam u retailu koristio na malo drukčiji način).
Selected response from:

Elio Verbanac
Croatia
Grading comment
Hvala!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1odnos s klijentom/kupcima
Elio Verbanac
3 +1Podsticanje motivisanosti kupca
Lingua 5B
3 -1Animiranje potrošača
milena beba


Discussion entries: 3





  

Answers


24 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): -1
customer engagement
Animiranje potrošača


Explanation:
Animiranje kupaca/klijenata/potrošača
Što bolje poznajte svoje kupce, to ćete ih lakše animirati da kupe vaš proizvod...
https://www.google.co.uk/search?source=hp&ei=9j-wX-r0IJDBlwS...


milena beba
United Kingdom
Local time: 09:33
Native speaker of: Native in SerbianSerbian, Native in Serbo-CroatSerbo-Croat
PRO pts in category: 12

Peer comments on this answer (and responses from the answerer)
disagree  Daryo: "анимирање" да, али овде је у питању продаја на велико т.ј. ќупци не купује за себе - нису "потрошачи" него препродавци / продавци на мало.
5 hrs
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14 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
customer engagement
odnos s klijentom/kupcima


Explanation:
Koliko vidim, ovdje je riječ o staromodnom "odnosu s kupcima" (iako bi se isti pojam u retailu koristio na malo drukčiji način).

Elio Verbanac
Croatia
Specializes in field
Native speaker of: Native in CroatianCroatian, Native in Serbo-CroatSerbo-Croat
PRO pts in category: 12
Grading comment
Hvala!

Peer comments on this answer (and responses from the answerer)
agree  Zorica Ljubicic
6 hrs
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1 day 6 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
customer engagement
Podsticanje motivisanosti kupca


Explanation:
Nema veze što je poslovni kupac B2B, isto se obavlja engagement. Npr. neki menadžer treba postati zainteresovan za neki brend da bi se odlučio uvrstiti ga u asortiman. Motivisanosti ili izgradnja interesa
za proizvod.

-

Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy.

https://www.clarabridge.com/customer-experience-dictionary/c...

Lingua 5B
Bosnia and Herzegovina
Local time: 10:33
Works in field
Native speaker of: Native in SerbianSerbian, Native in CroatianCroatian
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
agree  Marija Jankovic
9 hrs
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