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Help with Dragon issue
Thread poster: neilmac
neilmac
neilmac
Spain
Local time: 04:40
Spanish to English
+ ...
Jun 12, 2012

When I try to use Dragon today, instead of transcribing what I dictate, it open the MS Word help window instead and freezes up. I can't find out how to ask a question on their website forum and have now spent an hour trying to find an answer to this issue. Any ideas?
 
JackieMcC
JackieMcC
Local time: 04:40
French to English
dictating in a complex document Jun 12, 2012

Hello,

I've only been using Dragon for a few months, but I have found that it does things like this when I dictate in an existing document that is either very long or has a complex layout/tables etc. Is this is the case here?

It has happened when I've tried to translate in my source document, and also when I've been updating an existing translation. Instead of transcribing, Dragon has opened various windows, including the help window, or tried to process everything I di... See more
Hello,

I've only been using Dragon for a few months, but I have found that it does things like this when I dictate in an existing document that is either very long or has a complex layout/tables etc. Is this is the case here?

It has happened when I've tried to translate in my source document, and also when I've been updating an existing translation. Instead of transcribing, Dragon has opened various windows, including the help window, or tried to process everything I dictate as orders rather than text.

As Dragon works perfectly when I create a new document, the only solution I've found so far is to dictate in a separate document and then cut and paste.

I wonder if anyone else has found a better solution?

Jackie ▲ Collapse
 
Nani Delgado
Nani Delgado  Identity Verified
Spain
German to Spanish
I can´t help you... Jun 12, 2012

I have no idea why this is happening, but have you tried the support? I found this two links:

See more
I have no idea why this is happening, but have you tried the support? I found this two links:

https://shop.nuance.es/DRHM/store?Action=DisplayContactFormPage&SiteID=nuanceeu&Locale=es_ES&Env=BASE

http://www.nuance.es/asistencia/dragon-naturallyspeaking/index.htm

I hope it helps. Good luck! ▲ Collapse
 
Classic
Classic  Identity Verified
Denmark
Local time: 04:40
English to German
+ ...
You could try these Jun 12, 2012

http://www.knowbrainer.com/forums/forum/index.cfm
http://speechcomputing.com/

I found these links on the quite useful German "Anwende... See more
http://www.knowbrainer.com/forums/forum/index.cfm
http://speechcomputing.com/

I found these links on the quite useful German "Anwenderforum" site (http://dragon-spracherkennung.forumprofi.de/)

Good luck!

Andrea ▲ Collapse
 
Helen B (X)
Helen B (X)  Identity Verified
France
Local time: 04:40
English to French
+ ...
Flash Player Plugin / Acrobat X Jun 12, 2012

I wasted a few hours yesterday and this morning when DNS started to behave erratically, not working with Word, giving me error messages.
I finally realised that the problems had started after I installed the latest Flash Player Plugin in Firefox. I went back to a previous version and everything has been working fine since.
I also know that some people had problems after installing Acrobat X.
Maybe something you could look into?
 
neilmac
neilmac
Spain
Local time: 04:40
Spanish to English
+ ...
TOPIC STARTER
Takes too long Jun 13, 2012

Nani Delgado wrote:

I have no idea why this is happening, but have you tried the support? I found this two links:

https://shop.nuance.es/DRHM/store?Action=DisplayContactFormPage&SiteID=nuanceeu&Locale=es_ES&Env=BASE

http://www.nuance.es/asistencia/dragon-naturallyspeaking/index.htm

I hope it helps. Good luck!


I'm afraid I don't have enough patience. I spent over an hour reading their FAQs and trying to find out how to post a query on their help forums before doing so here. I also called their US helpline and the person or machine that answered appeared not to hear me, although my mike is working fine.
 
neilmac
neilmac
Spain
Local time: 04:40
Spanish to English
+ ...
TOPIC STARTER
I try not to install/ use them Jun 13, 2012

Helen B wrote:

I wasted a few hours yesterday and this morning when DNS started to behave erratically, not working with Word, giving me error messages.
I finally realised that the problems had started after I installed the latest Flash Player Plugin in Firefox. I went back to a previous version and everything has been working fine since.
I also know that some people had problems after installing Acrobat X.
Maybe something you could look into?


I avoid installing plug-ins or updates like that at all times, so I don't think it's that. It has happened to me occasionally. Yesterday I managed to get around it by rebooting the whole PC a few times and started writing in the Skype text box, where it worked fine. Then it worked OK in Word after that, so I don't know what's happening there... but at least I'm up and running again (with a deadline for tomorrow).

Thanks to everyone who offered advice and comments here, I really appreciate it
 


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