Error message when trying to open a project/package with Trados Live/Cloud Thread poster: expressisverbis
| expressisverbis Portugal Local time: 12:30 Member (2015) English to Portuguese + ...
Hi everyone, I have a client who has moved from Trados GroupShare to the Cloud and has now started sending me projects this way. I work with Trados Studio 2021. Whenever I try to open the project/file via the "Open in Studio" option, the following error appears: Anyone who can help me solve this? I've been logging into Trados Live with my credentials, but I've tried with the client's and I get the same error. However, I found this resolution, but it doesn't seem to apply to my problem: https://gateway.sdl.com/apex/communityknowledge?articleName=000007601 Many thanks! Sandra | | | Stepan Konev Russian Federation Local time: 14:30 English to Russian RWS Community | Oct 21, 2022 |
Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the same.
[Edited at 2022-10... See more Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the same.
[Edited at 2022-10-21 14:17 GMT] ▲ Collapse | | | expressisverbis Portugal Local time: 12:30 Member (2015) English to Portuguese + ... TOPIC STARTER Many thanks! | Oct 21, 2022 |
Stepan Konev wrote: Hi Sandra, I don't use this product but I think you'd better resort to RWS Community. Most probably you have seen this thread but just in case. They did not give any specific advice on that but opened a ticket. Try to do the sameю Hi Stepan, I hope you're doing well! Many thanks. I skipped that thread. I was going to ask for help to RWS Comunity, but first I wanted to try it here because I was hoping that you or any other cool colleagues could give me a hand. I am going to do that, and if the solution is provided to me, I will come here again. Have a good day! Sandra | | | expressisverbis Portugal Local time: 12:30 Member (2015) English to Portuguese + ... TOPIC STARTER
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expressisverbis Portugal Local time: 12:30 Member (2015) English to Portuguese + ... TOPIC STARTER Strange things happen | Oct 22, 2022 |
Sometimes, with Trados 2021, I think I am living an episode of X-Files... Out of the blue, after I clicked on "Open in Studio" I got that same message, but I can see the file in Trados Studio that my client sent me via Trados Live. I only noticed this after I posted my previous message here. Anyway, I would still like to see this error message removed. | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Error message when trying to open a project/package with Trados Live/Cloud Protemos translation business management system | Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
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