| Pages in topic: [1 2 3] > | Non-payment of invoice and no reason given. Thread poster: JamesPH90
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JamesPH90
United States
Local time: 13:58
English to Irish
+ ...
I have been working with an Irish-based translation agency for the past few months. The work is coming in thick and fast and I find the project managers to be competent and professional. However, the agency has not paid an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy.
I have not received negative feedback or complaints for my work and I believe I operate at a fairly high standa... See more I have been working with an Irish-based translation agency for the past few months. The work is coming in thick and fast and I find the project managers to be competent and professional. However, the agency has not paid an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy.
I have not received negative feedback or complaints for my work and I believe I operate at a fairly high standard. I reminded the agency on three occasions that the invoice was overdue but have not received a satisfactory response as of yet. I was initially told by the Payroll team that they would "look into it", this was about 2 weeks ago, but have heard nothing since despite sending a reminder notice in the meantime. There is a significant sum of money involved.
Should I continue taking on jobs for this agency, and risk not getting paid for it? I would be interested to hear if anyone has had a similar experience with a translation agency (i.e non-payment of invoices, no reasons given etc.).
Any info/advice/comments/thoughts would be welcome.
Cheers,
Cillian ▲ Collapse
| | | | Michael Newton 
United States
Local time: 17:58
Japanese to English
+ ...
You need to stop working for this agency immediately and give them a big fat "1" on the Blue Board entry form. If that doesn't work, you need to threaten legal action. There is no reason you should wait. Truth be told, I have not fared well with Irish agencies and no longer deal with them. They seem to have a totally different concept of time.
| | | | | 30-day payment policy | Jun 4, 2022 |
CillianH wrote:
...an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy...
When it means "30 days after the end of the month when your invoice was issued", they're only a few days late.
A good practice is to send your invoices at the END of the month, not at the beginning. This way, the "30-day payment policy" becomes a "30-day payment policy", where you're paid a month after submitting your invoice.
All this may be written somewhere in the paperwork you may have signed.
Philippe
| | | | | Non payment report | Jun 4, 2022 |
Michael Newton wrote:
You need to stop working for this agency immediately and give them a big fat "1" on the Blue Board entry form
1 and non payment report, so the staff can look in to it
Good luck!
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| 30 days is 30 days | Jun 4, 2022 |
Philippe Etienne wrote: CillianH wrote:
...an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy... When it means "30 days after the end of the month when your invoice was issued", they're only a few days late. A good practice is to send your invoices at the END of the month, not at the beginning. This way, the "30-day payment policy" becomes a "30-day payment policy", where you're paid a month after submitting your invoice. All this may be written somewhere in the paperwork you may have signed. Philippe
30 days end of month is not the same as 30 days
| | | | Michael Newton
United States
Local time: 17:58
Japanese to English
+ ...
| non-payment of invoice | Jun 4, 2022 |
Beware of payment terms such as "The end of the month following the month of delivery". This can end up as 60 days. Avoid.
| | | | Michael Newton
United States
Local time: 17:58
Japanese to English
+ ...
| non-payment of invoice | Jun 4, 2022 |
Perhaps the leprechauns and other wee folk have made off with your money.
| | | | JamesPH90
United States
Local time: 13:58
English to Irish
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TOPIC STARTER
Angie Garbarino wrote: Philippe Etienne wrote: CillianH wrote:
...an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy... When it means "30 days after the end of the month when your invoice was issued", they're only a few days late. A good practice is to send your invoices at the END of the month, not at the beginning. This way, the "30-day payment policy" becomes a "30-day payment policy", where you're paid a month after submitting your invoice. All this may be written somewhere in the paperwork you may have signed. Philippe 30 days end of month is not the same as 30 days
[Edited at 2022-06-04 14:21 GMT]
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JamesPH90
United States
Local time: 13:58
English to Irish
+ ...
TOPIC STARTER | Irish agencies | Jun 4, 2022 |
Michael Newton wrote:
You need to stop working for this agency immediately and give them a big fat "1" on the Blue Board entry form. If that doesn't work, you need to threaten legal action. There is no reason you should wait. Truth be told, I have not fared well with Irish agencies and no longer deal with them. They seem to have a totally different concept of time.
I'd love to know which Irish agencies you have worked with as there are not many of them around. The agency in question is the biggest in Ireland. Thanks for your advice.
| | | | JamesPH90
United States
Local time: 13:58
English to Irish
+ ...
TOPIC STARTER | 30-day Policy | Jun 4, 2022 |
Philippe Etienne wrote: CillianH wrote:
...an invoice which I sent on 1 April 2022 (the most recent invoice which I sent at the beginning of May is also overdue). They have a 30-day payment policy... When it means "30 days after the end of the month when your invoice was issued", they're only a few days late. A good practice is to send your invoices at the END of the month, not at the beginning. This way, the "30-day payment policy" becomes a "30-day payment policy", where you're paid a month after submitting your invoice. All this may be written somewhere in the paperwork you may have signed. Philippe
Thanks for your response!
| | | | JamesPH90
United States
Local time: 13:58
English to Irish
+ ...
TOPIC STARTER | Non payment report | Jun 4, 2022 |
Angie Garbarino wrote: Michael Newton wrote:
You need to stop working for this agency immediately and give them a big fat "1" on the Blue Board entry form 1 and non payment report, so the staff can look in to it Good luck!
| | | | Natalie
Poland
Local time: 23:58
Member (2002)
English to Russian
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MODERATOR SITE LOCALIZER | Checking outsourcers before accepting any jobs is a must. | Jun 4, 2022 |
Hi Cillian,
Have you checked the Blue Board BEFORE accepting jobs form them? This outsourcer is a bad payer, actually, they are banned from posting jobs at ProZ.com since several years.
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JamesPH90
United States
Local time: 13:58
English to Irish
+ ...
TOPIC STARTER | Checking outsourcers before accepting any jobs is a must | Jun 4, 2022 |
Natalie wrote:
Hi Cillian,
Have you checked the Blue Board BEFORE accepting jobs form them? This outsourcer is a bad payer, actually, they are banned from posting jobs at ProZ.com since several years.
Hi, no I did not check the Blue Board. I had never heard of the Blue Board up until a few days ago, to be honest. I worked as an in-house translator previously so my freelance experience is limited. I'll put it out there that they owe me approx. EUR 9,000 in unpaid, overdue invoices.
Thanks for your response.
[Edited at 2022-06-04 19:48 GMT]
| | | | | Debt collection agency | Jun 5, 2022 |
I would contact an Irish debt collection agency now, simultaneously informing the client that this will be done and that they will be taken to court if the debt is not settled in full within eight days.
You could also add a low score to www.paymentpractices.net to warn your colleagues.
... See more I would contact an Irish debt collection agency now, simultaneously informing the client that this will be done and that they will be taken to court if the debt is not settled in full within eight days.
You could also add a low score to www.paymentpractices.net to warn your colleagues.
I would also check in the Irish company register if the company actually exists. ▲ Collapse
| | | | Edward Potter
Spain
Local time: 23:58
Member (2003)
Spanish to English
+ ...
CillianH wrote: Natalie wrote:
Hi Cillian,
Have you checked the Blue Board BEFORE accepting jobs form them? This outsourcer is a bad payer, actually, they are banned from posting jobs at ProZ.com since several years.
Hi, no I did not check the Blue Board. I had never heard of the Blue Board up until a few days ago, to be honest. I worked as an in-house translator previously so my freelance experience is limited. I'll put it out there that they owe me approx. EUR 9,000 in unpaid, overdue invoices. Thanks for your response. [Edited at 2022-06-04 19:48 GMT]
I started out thinking that you need to give them more time. Now alarm bells are going off.
The main thing is that they have a bad Blue Board rating and are banned from Proz. Another worrying thing is that they are up to 9k euros in debt to you.
You need to act immediately. Some possible things you can do are:
- Call them on the phone. Keep trying.
- Visit them, if you are local to them.
- Find a local debt collector.
- Give them a "1" on the Blue Board.
- Consider hiring a lawyer.
Good luck!
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